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AI Moderated Interviews

AI-Moderated Interviews Deliver Qual Research at Scale

Outset’s AI interviewer leads natural, human-like conversations at scale — asking thoughtful follow-ups, clarifying in real time, and adapting to tone and context. With automated user research it’s like multiplying your researchers 1000x.

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The Advantage of AI-Moderated Interviews

Outset’s AI-moderated interviews empower teams to scale qualitative research without sacrificing depth. Our AI interviewer conducts natural, dynamic conversations, asking intelligent follow-ups and delivering a consistent experience across hundreds of sessions — avoiding human bias, fatigue, or variation.

Whether you're running customer discovery, message testing, or longitudinal studies, Outset’s platform acts as an AI-powered customer insights tool, enabling researchers to autonomously conduct hundreds of moderated user interviews simultaneously with consistency, clarity, and speed.

Features Highlight

Check out a few features that make Outset's AI-moderated interviews best-in-class.

Automatic Guide Generation

No more writer's block. No more wasted time typing. Just give our AI just 3 of your research goals and it will automatically generate a complete question guide for you.

AI-Driven Synthesis

Automatically distill AI-led user interviews into themes, trends, and standout quotes, transforming raw conversation into clear qualitative insights, without manual tagging or analysis.

Abyss Mode

Go deep with your users. Enable the AI to dig deep with up to 10 smart follow-ups per question, revealing insights that only surface through layered conversation.

Recruit

Use built-in recruitment tools or integrate with platforms like User Interviews to source your ideal participants. Whether you’re targeting consumers or B2B buyers, find the right fit for every qualitative user interview.

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Multilingual

Hello! Hola! Bonjour! Get insights from participants in over 40 languages —from German to Spanish to Japanese — simultaneously.

Security

Enterprise-grade compliance comes standard. Our AI interview platform is fully encrypted and SOC 2/GDPR compliant, ensuring data privacy across every AI-moderated customer

Outset’s AI interview platform brings together everything needed to scale qualitative user interviews, without sacrificing depth or control. From automatic guide creation and multilingual support to AI-driven synthesis and built-in recruiting tools, Outset helps teams uncover insights faster and more consistently than traditional methods.

Outset delivers moderated user research at scale, enabling smarter decisions through rich, reliable customer insights.

Trusted by the best

What makes Outset different from other AI moderated interview tools? Listen to what users at leading companies are saying.

Outset is now a key tool for our team to get more, better, and most importantly, faster research done, accelerating our innovation pipeline substantially.
Michael Widenmeyer
Consumer Insights Senior Manager
The speed and quality of the responses were outstanding. Outset will afford my team the opportunity to significantly increase the speed of delivery.
Wil Readinger
Head of UX Research
Outset's AI engaged users and asked follow-up questions that elicited specific, long-form answers that helped us understand what was important to them. And it did so at 10x-20x scale of customer interviews.
Jeff Zimmerman
Chief Product Officer
Outset allows users to spend their time on what really matters, which is understanding the consumer and designing products, rather than on countless hours of interviewing and labeling.
Leo Velásquez
Senior Experiment Designer
Outset saved us over 120 hours of research on a single project while delivering high quality insights that cannot be achieved with a survey. This is the future of research.
Brynna Mann
Managing Director
Outset saves our team countless hours by conducting hundreds of interviews in days rather than weeks, allowing our small team to operate at the scale of a much larger one and at a fraction of the cost.
Ben Schweitzer
Director User Experience

AI Market Research FAQs

Answers to common questions about how AI can help with market research

What are AI-moderated interviews?

AI-moderated interviews are user interviews conducted by an artificial intelligence system trained to ask relevant questions, follow up naturally, and adapt in real time. These interviews unlock scalable, consistent, and unbiased qualitative research insights across participants.

What are AI-moderated interviews?

How does Outset’s AI interviewer differ from traditional tools?

Unlike static survey or unmoderated tools, Outset uses a dynamic AI interviewer that interacts like a human moderator—capturing richer responses and enabling automated synthesis of qualitative data. It's the next generation of user interview tools.

How does Outset’s AI interviewer differ from traditional tools?

Can I use Outset for AI-powered customer interviews in multiple languages?

Yes. Outset’s multilingual support lets you conduct qualitative interviews in over 40 languages. Our AI interview platform ensures language and cultural nuance are preserved while delivering global insights at scale.

Can I use Outset for AI-powered customer interviews in multiple languages?

How does AI improve qualitative research outcomes?

AI for qualitative interviews enables faster insights, more consistent moderation, and unmatched scale. Outset’s platform identifies patterns, summarizes themes, and surfaces emotional cues—helping teams go from interviews to impact faster.

How does AI improve qualitative research outcomes?

Is Outset a good fit for moderated user research?

Absolutely. Outset bridges the gap between human moderation and automation, allowing you to run in-depth qualitative research at scale. Whether you're testing a product, message, or brand, Outset gives you powerful tools for moderated user research without bottlenecks.